Will I need to buy another router?


We provide a router with the installation.

We cannot offer support for other brands.



How is the money from my subscription used?


We are a not for profit organisation and all moneys received from subscribers goes to the working costs of the organisation: monitoring the scheme, problem solving, maintenance and repairs, admin and website maintenance, upgrade of the line to a higher speed, wages, dedicated IT staff and any other costs incurred.



What happens if I leave the scheme?


This will be set out in the terms and conditions.


If you want to unsubscribe from the scheme but have a relay outside your house which is vital for others who are part of the scheme, we'll try and find an alternative site for the relay. Failing this, we will request for you to kindly keep providing the power to this relay as part of the community spirit upon which Locheilnet is based.


If you are moving house, the new inhabitants of the house can take over the existing contract and pay only a "take over" fee (rather than a new connection fee) providing the equipment has been left in working order.



Does bad weather affect the connection?


No. Rain or snow do not affect the connection.


Obviously, we cannot predict/prevent power cuts by falling trees, antennae damaged by debris during storms and anything else which nature throws at us but we aim to restore any lost connection within the shortest possible time under safe conditions. 


A tree obstructing the view may need to be trimmed. Clear line of sight is very important.



What broadband speed will we be getting?


We aim to provide everyone with an upload/download speed of maximum 20Mb to start with. Depending on the time of the day and the amount of traffic at that time, speeds will fluctuate. This is normal.



Can I keep my BT e-mail address?


According to the BT help page, when you no longer have a BT broadband account but want to keep your e-mail address, you can sign up for a premium e-mail account. More info here.



I am still on a contract with another provider, what do I do?


You can check with your current provider to see how much it would cost you to cancel your agreement. You can then either decide to sign up to our scheme at a later date OR you can sign up to Locheilnet and have it running at the same time as your current provider until your contract expires.

The Locheilnet installation does not use your phone line to provide a service.



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